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44Jan 13, 2026 · 43 minAnalytics

Data-Driven Experience Design

How to use data and analytics to design more effective and engaging experiential marketing campaigns.

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Episode Summary

Kevin Park, Head of Experience Analytics at Accenture Interactive, shows how data science is revolutionizing the way experiential campaigns are designed and optimized. Kevin explains how to use audience data, behavioral analytics, and real-time feedback loops to create experiences that continuously improve. He shares case studies where data-driven insights led to dramatic improvements in engagement and conversion, and discusses the tools and technologies that make data-driven experience design possible. The episode also covers ethical considerations around data collection at events and how to build trust with attendees through transparency.

Key Takeaways

  • Pre-event audience data can inform experience design to improve engagement by 50%+
  • Real-time behavioral analytics allow mid-event optimization and flow adjustments
  • Transparent data collection builds trust - 80% of attendees will share data if the value exchange is clear
  • Post-event data analysis should focus on journey patterns, not just individual touchpoint metrics

Timestamps

0:00Kevin's data-driven approach to experiential
5:15The role of audience data in experience design
12:00Real-time behavioral analytics at events
18:30Case study: Data-driven retail activation
25:00Tools for experience analytics
31:15Ethical data collection at events
37:00Post-event analysis frameworks
41:00The future of data in experiential

Featured Guest

KP

Kevin Park

Head of Experience Analytics

Accenture Interactive